Notes didn't generate
A recording that never became notes — where it's stuck and how to get it through.
After you stop, a meeting moves through Sending audio…, Transcribing… and Making sense of it…. If it stalls, find the case below.
It's still on your device
The recording hasn't uploaded. Look for Pending uploads in your library:
- Waiting for connection — it uploads when you're back online.
- Upload failed — tap to retry — tap it.
- Out of minutes — tap to retry — see Plans and minutes.
"The transcription failed"
The speech-to-text service didn't answer. Click Retry transcription.
- Retrying works while the recording's audio still exists — two days, or not at all with Keep recordings off. See Recordings auto-delete.
- If it fails again, meaty says It failed again. Please try later.
- A failed transcription doesn't use minutes until a retry succeeds.
"AI notes unavailable — showing the raw transcript"
The transcript is there; writing the notes failed. In the web or desktop app, apply a template to the meeting — that writes the notes again from the transcript.
The meeting isn't there at all
A recording with no transcribable speech and under 30 seconds of talking is discarded. To be confirmed
An imported file failed
The import shows We couldn't process this import — tap to discard it, then check the file plays and import it again.
Still stuck
Contact support with the meeting's date and time.