# Extension troubleshooting

*Updated 2026-10-20*

When something's wrong, the panel shows a card naming the problem and a
button that fixes it. Each card also has a folded **Technical details**
section — copy it into any message to support.

## The microphone is blocked

The card's button opens Chrome's settings page for meaty. Set the
microphone to **Allow**, then click **Done** in the panel. Closed the
settings tab too early? Click **Open the settings tab again**.

## "Tab audio isn't on for this tab yet"

Chrome only shares a tab's audio after you click the meaty icon **on that
tab**. Go to the meeting tab and click the icon. The keyboard shortcut
doesn't count — it has to be the icon.

## Only my voice was recorded

Either **Mic** was selected instead of **Mic + tab**, or the tab wasn't
approved (see above). Check the panel's **will capture:** line before you
start.

## "meaty's recorder didn't respond"

Click **Restart meaty**. It reloads the extension. This is only offered when
you're not recording, so a recording in progress is never interrupted.

## Signed out

The panel shows **Sign in**. Sign in again, then click **I'm signed in —
refresh** if the panel doesn't pick it up within a few seconds.

## The meeting is in a desktop app

The extension can't record the Zoom or Teams desktop apps — see
[Record a browser meeting](/docs/record-a-browser-meeting#meetings-in-desktop-apps).

## Still stuck

[Contact support](/docs/contact-support) from the panel's account sheet, and
paste the **Technical details** text.